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WHAT WE OFFER
A little less on your plate.
A partner by your side.
From claim submission to follow-up, we keep your practice’s billing moving. Let us handle your day-to-day billing work, monitor claims along the way, and flag anything that needs your attention. That means less time chasing insurance and more time focused on your patients.
You bring the care. We bring careful claims work, consistent communication, and dependable follow-through.
You provide the billing details and codes, and we take it from there—reviewing the information and submitting claims using your practice’s information and payer requirements
Submit
We stay on top of rejected, unpaid, and denied claims—handling follow-up, corrections, and routine administrative appeals supported by your records and information.
Follow up
We post insurance payments and contractual adjustments, follow up on underpayments and discrepancies, and keep your practice informed along the way.
Post & review
Your monthly summary brings claims, payments, outstanding insurance balances, and important updates together in one place—so you always know where things stand with your billing.
Stay in the know
ABOUT US
Meet the
billers.
We built Billing Partners of Carolina from a simple idea: providers deserve billing support that feels personal, dependable, and invested in their practice. You should feel comfortable asking questions, know who is handling your billing, and feel confident that you have a team you can count on to keep you informed along the way.
Meet the people behind Billing Partners of Carolina
Wendy Arroyo
CPB
Owner & Billing Partner
Wendy’s career in medical billing began in 2022. She brings a thoughtful, detail-oriented approach to her work. She values clear communication and especially enjoys the problem-solving side of billing and the satisfaction of seeing an issue through from start to finish. She takes pride in being thorough, responsive, and attentive to the details that help keep a practice’s billing on track.
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Heaven Serrano
Billing Manager
Owner & Billing Partner
Heaven is known for her dependable, knowledgeable, and thorough approach to medical billing. For her, it’s about more than getting claims out the door—it’s about noticing the details and seeing issues through. She especially enjoys denial management: figuring out what went wrong, finding the missing piece, and working toward a resolution. She takes pride in being someone both the team and the practices they serve can count on.
Angel Serrano
Operations Manager
Owner & Billing Partner
Angel brings a background in project management and a practical, organized approach to the day-to-day operations of Billing Partners of Carolina. His attention to detail and focus on efficiency help keep things running smoothly behind the scenes, from streamlining processes to keeping the team organized and making sure everyone has what they need to work effectively.
Nicky Arroyo
IT & Security Manager
Owner & Billing Partner
Nicky Arroyo serves as the IT & Security Manager for Billing Partners of Carolina, overseeing the technology, systems, and security that support our day-to-day operations. He is focused on maintaining reliable, secure, and efficient technology while helping protect sensitive information and support HIPAA-conscious practices. With a practical, solutions-focused approach, Nicky helps keep our team connected, protected, and operating smoothly as we continue to grow.
Real people. Personal support. Your billing handled with care.
COMMON QUESTIONS, CLEAR ANSWERS
Let's make
things clear.
Choosing a billing partner is personal. Here are a few questions you may have as you get to know us.
START A CONVERSATION
Once you schedule your consultation, a brief questionnaire will open automatically. You’ll also receive a copy by email, so you can complete it at a time that’s convenient for you. Please complete it before our meeting so we can learn more about your practice ahead of time. This allows us to make the most of our consultation by focusing on your needs, answering your questions, and discussing how Billing Partners of Carolina can best support your practice.